Click and Collect

Click & Collect

Customers want more delivery options and Click & Collect is an important offer that leverages stores and gives both stores and customers better outcomes.

eStar eCommerce

Why offer Click & Collect?

Better customer experiences

Customers opt to Click & Collect for the ease of shopping online and the instant gratification of the purchase - minus the shipping costs, delivery waiting times, and the hassle associated with coordinating receipt of a delivery.

For Retailers, Click & Collect drives significant benefits: reducing eCommerce fulfilment costs, and streamlining processes with Click & Collect implemented as a precursor to doing store fulfilment for online orders. More importantly, Click & Collect engages the store teams into Unified Commerce - highlighting how the online and offline channels work together to bring in sales. Customers buy online and come to the store to pick up the order, creating cross-selling and impulse-buying sales opportunities.

eStar eCommerce

Supported fulfilment models

Leveraging the store network

The eStar Click & Collect module supports fulfilment of orders direct from store stock (fulfil-from-store model), or shipped from a central distribution point to the collection store (ship-to-store model).

Click & Collect is by default, part of the Order Management and Fulfilment module.

eStar eCommerce

Key features

Making stores a key part of your offer

  • Manage (include or exclude) products for Click & Collect;
  • Provide Click & Collect information at the product detail page;
  • Allow customers to check Click & Collect availability at the product detail page;
  • Enable customers to choose Click & Collect options at checkout, searching by location or by postcode;
  • Manage stores in the Click & Collect network;
  • Provide secure store access to the Click & Collect module;
  • Notify customers at every point of the Click & Collect process; and
  • Enable auditing of each collected order: from in-store receipt, packing, and collection.

Learn how eStar can enable and optimise your fulfilment requirements

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A World Class eCommerce solution and rapid growth for David Jones

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