Solutions

Solutions

The digital store can influence more than half of in-store sales. Retailers require a compelling omnichannel experience backed by an eCommerce platform that complements and enables the physical store network.

eStar eCommerce

eStar eCommerce

End-to-end eCommerce solution

The eStar eCommerce platform provides rich front-end eCommerce features - including content management, merchandising and faceted search and navigation – and offers other elements to provide a complete end-to-end eCommerce solution – including built-in fraud risk management, customer service, order management and sophisticated, world-leading fulfilment solutions.

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Stand alone solutions

The eStar system is built upon foundation of integrated and open API’s that can work with other systems to help you achieve your overall business objectives.

eStar Order Management and Fulfilment

eStar Order Management and Fulfilment

A sophisticated approach to fulfilment

eStar’s distributed order management solution orchestrates and automates complex order workflows for multiple processing scenarios, supporting key fulfilment requirements such as click and collect, distributed order management and dropship/3PL scenarios. The Order Management and Fulfilment module optimises fulfilment from stores and other distributed dispatch locations and delivers genuine outstanding results.

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Risk Management

eStar Risk Management

Operate and transact with confidence

Protect your business and reduce fraudulent transactions or chargebacks with eStar's built-in risk management solution. Automate online fraud screening and improve expert decision-making with a comprehensive fraud profiling toolset, profiling orders against your specific market, range and industry criteria.

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eStar Customer Service

eStar Customer Service

eCommerce capabilities across channels

For many retailers, traditional sales channels, including mail and phone, still generate significant revenues. eStar's Customer Service module enables your customer service representatives to process mailed and phoned-in orders as part of online sales. In-store, this also allows customers to make purchases for otherwise out-of-stock items (endless aisle, save the sale).

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Learn how Bed Bath & Beyond increased conversion rates by 57% through fulfilment optimisation

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Case studies

Building amazing online experiences

When eStar was selected by David Jones as the enterprise eCommerce technology of choice (in 2019) to power the David Jones eCommerce channel, the requirements for eStar were broader than just providing world-leading technology. eStar was selected to provide the eCommerce technology.

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An expanding partnership

Fashion retailer Country Road Group has been an eStar client since 2010 when it launched its first eCommerce platforms for both Country Road and Trenery. Following the 2013 acquisition of the Mimco and Witchery brands eStar’s eCommerce platform was chosen after an extensive evaluation process.

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Solving store fulfilment with eStar

Fulfilment is one of the most critical steps in the eCommerce customer journey. Briscoe Group approached eStar to help solve their store fulfilment challenges and the result was a new Order Management and Fulfilment module. Its improved delivery times and customer satisfaction.

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Distribution challenges solved with eStar

Freedom Furniture has been in New Zealand for 23 years. The company has 15 stores throughout the country including four franchise locations. These stores are mainly in more densely populated urban cities and towns. Most stores are located in the North Island.

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Loyalty and beyond with eStar

Air New Zealand went live with eStar eCommerce in 2019. The new loyalty store allows Air New Zealand and their Airpoints programme to build sustainable leadership as New Zealand’s most valuable loyalty scheme with a world-class eCommerce store making loyalty redemption seamless.

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Driving customer acquisition with eStar

Bed Bath & Beyond went live with eStar eCommerce in 2018. Online sales improved immediately, and sales performance has already seen significant growth over the previous year. The new digital store allows for their entire range to be presented online.

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Franchising and eCommerce work together at Stirling Sports

Franchise business models have unique and specific requirements. These requirements can cause a degree of complexity when it comes to eCommerce. eStar has designed and built a comprehensive solution to tackle this complexity.

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A Smart Move

Paul Carroll migrated from Magento to eStar eCommerce in late 2019. The smooth transition from an ageing solution to one that sets Paul Carroll up for future growth across four sites has been a smart move. The new sites give Paul Carroll the technology, partnership and confidence to grow digitally.

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Sacha Drake goes responsive with eStar

Confronted with customers increasingly clamouring for a better mobile experience, fashion retailer Sacha Drake looked to its eCommerce provider eStar for a solution. By implementing a responsive site, the company has met the demand from customers.

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100% Appliances boosts digital business with eStar

Recognising that its online presence was essential to the operation of over 50 nationwide franchise-owned stores, 100% Appliances looked to eStar to deliver an innovative online presence that met the needs of its members and customers.

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Latest news, views and updates

Is business intelligence an oxymoron or just misunderstood

This is how retailers are sustaining post-COVID growth

eStar chief growth officer Alison Crosbie explores how retailers are sustaining post-COVID growth with the shakeup of order management and fulfilment.

COVID sent online shopping through the roof.

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Distributed Order Management

eStar launches comprehensive Dispatch Dashboard

eStar’s new dispatch grid provides a comprehensive top-down view of fulfilment operations and performance.

It allows administrators to monitor order throughput, at the network, region, and store level. The grid uses a traffic light system to help easily identify issues.

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eStar delivers for Bed Bath & Beyond

Top it all off

eStar client services and partner manager Kylie Williams examines what makes peak trading the icing on the cake.

Late last year when thinking ahead about the Boxing Day promotional period, it was much like most of 2020 summed up in two words: unpredictable and uncertain. However, Boxing Day in terms of peak trade continued to be hugely successful.

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