Distributed Order Management

Key features

Flexibility and results

• Centralise order management for all your sales channels including multi-brand eCommerce sites, marketplaces, and Customer Service
• Support for split order, partial fulfilment, backorder, preorder, and returns management
• Configure multiple dispatch locations to enable order processing from the optimal supply points, including your warehouses or distribution centres and drop shipping with your suppliers
• Integrate with auto-identification technologies such as barcode scanners to ensure accuracy and speed of picking and allocating items
• Integrate procurement or product sourcing processes for both 'stock present' and 'zero-stock' supply scenarios
• Proactive communications and notifications to customers at each significant step of the process

Split orders, partial fulfilment, backorders

Adapting when needed

Occasionally, not all items in an order are available to fulfil at once. The eStar platform supports split and partial fulfilment (partial split) order processing, as well as backorder processing and management. eStar payment processing automatically handles splits and partial splits.

The customer is notified at each point: when an item is backordered or deleted, when an order is split or voided, and when an item is returned.

Returns and replacements

Function and transparency

Process returns and replacements through the Customer Service module online or in-store. Reasons for the requests for returns and replacements are recorded for further analysis. Refunds or additional payment, as the case may be, are processed automatically.