eStar Order Management and Fulfilment

eStar Order Management and Fulfilment

Customers expect flexible, fast, and reliable delivery. Fulfilment is the last critical step in the eCommerce customer journey. It is an opportunity, not a threat, to your brand experience.

eStar eCommerce

Distributed order management

Orchestrate complex order workflows

eStar's distributed order management system enhances productivity by automating key order processes, and managing complex order workflows for different processing and fulfilment scenarios with minimum human intervention. Orders captured through the eCommerce site and the Customer Service module all go through the eStar Order Management and Fulfilment pipeline.

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eStar eCommerce

Pull-based fulfilment

Optimise your fulfilment processes

Maintain order flow throughout your organisation with a sophisticated solution that distributes orders across multiple dispatch points - store fulfilment locations, distribution centres, drop shipping points, third-party logistics suppliers - dynamically or on-demand based on a configurable set of KPIs through each area of your fulfilment pipeline. The solution is proven to improve delivery efficiency and customer satisfaction.

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eStar eCommerce

Global inventory

Create a single view of inventory across all channels

Increase visibility and accuracy of inventory data from different sources - warehouses or distribution centres, stores, dropshipping suppliers - across your sales channels. Allocate stock to each sales channel based on predefined business rules, and apply stock buffers or thresholds to safeguard from overselling.

Want to learn more about enabling optimised omnichannel fulfilment?

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Learn how Bed Bath & Beyond increased conversion rates by 57% through fulfilment optimisation

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A World Class eCommerce solution and rapid growth for David Jones

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eStar eCommerce

Click and collect

Offer convenience and drive store traffic

Click and collect is a win-win for both you and your customers. For your customers, it is being able to complete the purchase online without having to wait days for delivery. For you, it is driving foot traffic into your store network and influencing impulse purchases in-store. Whether it is a ship-to-store or a fulfil-from-store model - or a hybrid of the two - the eStar platform will support your requirements.

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eStar eCommerce

Dropshipping

Weave suppliers seamlessly into the fulfilment workflow

The eStar platform natively supports all dropshipping-related functions - from supplier-specific freight charges and shipping costs, to geolocation-based and multi-supplier order management.

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eStar eCommerce

Standalone order management and fulfilment

A distinct module

The eStar Order Management and Fulfilment module is agnostic and distinct from the full eStar eCommerce solution. It can be used with any front end content-management system to help drive maximum efficiency and improvement from your fulfilment operations.

Solving Store Fulfilment and making it a competitive advantage for Briscoes

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Latest news, views and updates

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Blue Illusion exceeds expectations

Congratulations to eStar client Blue Illusion who have had incredible results following the peak of COVID-19 in Australasia.

In September alone their sales grew by almost 70% compared with the same period last year, a fantastic result.

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eStar launches a new powerful CMS

Our new CMS is very approachable but also extremely capable. Amazing content has never been easier to create and maintain.

Having a website that looks amazing and exceeds customer expectations is critical to achieving digital success.

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How to be prepared for the new retail world

eStar chief growth officer Alison Crosbie explores why omnichannel is more important than ever in the new retail world.

It is official, the world has changed and has done so at an alarming rate. Many retailers are finding this change difficult.

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