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Press Release
Harrolds, Australia’s family owned luxury department store with shops throughout Australia has upgraded its customer experience by launching its first eCommerce platform to enable customers to continue shopping, while keeping safe at home.
The shift to online retail in the wake of COVID-19 over the past few months has been extraordinary. Our clients have experienced sales well in excess of Christmas and peak periods and many times larger than the same time last year. It makes eStar incredibly proud that our clients can achieve rapid scalable growth during a difficult retail environment.
The graph below indicates just how big of a change we have seen across our clients.
There is strong evidence that COVID-19 may have moved the shift to eCommerce by five years in the space of just a few months. Whilst people are looking at the sales and customer behaviour when saying this, there were lots of other changes around how retailers responded that are worth considering too.
