As consumers expect ever faster and more efficient delivery, effective fulfilment and order management have become critical to the customer experience.

Moreover, eCommerce now regularly accounts for 25% or more of total sales at brick-and-click retailers and good fulfilment processes are critical to managing costs and maximising profitability.

This year the eStar and Viare team attended Online Retailer at ICC Sydney.

As Australia's largest and original conference event for the eCommerce industry, it offered a wealth of insights from the case studies and panel discussions. It was a great opportunity for the team to connect with others, share valuable business intelligence and participate in networking opportunities.