Consumers are likely to have broken records over the recent this Black Friday weekend sales, with retailers estimating spending spree surpassing $6 billion across the four-day sales frenzy, marking a 3% increase from last year

Melbourne, 19 September 2023 - Viare, a cloud-based order management and fulfilment system, has been chosen by leading Australian specialty retailer Paddy Pallin as it seeks to maximise efficiencies throughout its respective store network.

eStar client services manager Liam Collins shares his insights on Peak Planning. Are you ready for Peak?

As consumers expect ever faster and more efficient delivery, effective fulfilment and order management have become critical to the customer experience.

Moreover, eCommerce now regularly accounts for 25% or more of total sales at brick-and-click retailers and good fulfilment processes are critical to managing costs and maximising profitability.

Franchise and cooperative structures in retail are common and have many benefits, particularly for the bricks and mortar stores, which are then locally owned and operated.

As online has continued to contribute a bigger share of total sales, this has created challenges for these retailers to navigate. The key challenge can be how these businesses set up eCommerce to ensure their customers are receiving exceptional service while balancing the needs of the franchisee and franchisor.